Patient resources

At Wenzel Facial Plastic Surgery, we believe an informed patient is an empowered patient, and we are here to support you every step of the way. This patient resources section was designed to provide a wealth of information and support on your plastic surgery journey.

FAQS

Forms & Frequently Asked Questions

If you have something about your looks that you don’t like, it can cause self-esteem issues. When there’s something about your appearance that you’re not fond of, it can significantly impact your self-esteem. Many people live with easily fixable problems that erode their confidence over time, but they don’t have to. If you have been looking for a “plastic surgeon near me” to fix your problem, you’re taking the first step toward boosting your confidence with a change that will make a positive difference in your life. So many people get used to problems with their looks that they don’t take the time to find a local plastic surgeon to find out what they can do about it to change it permanently. It might be scary to look into getting a change, but it can be one of the best things you can do for yourself. It’s a permanent solution to a problem you don’t have to keep living with, and you can make a change for the better for yourself.

Plastic surgery is a very common type of surgery done daily on people from all walks of life. This type of surgery is sometimes thought of as only for the rich, but most people who get it are not wealthy. They are ordinary people who want to change their appearance and take this step to improve their lives. The boost of confidence that comes with getting this surgery can be life-changing for many people. Plastic surgery can make a big difference in the way people see themselves. It can give them a better self-image and make them more comfortable in social situations. They may become more outgoing and engage with more people due to increased confidence. It’s a great way to feel better about yourself and to get rid of something that has caused some insecurity for good. Schedule a consultation to learn more about the options available to you.

Your face is your window to the world, the first thing that people see, and in a world of technology and selfies, the face is more important than ever to show people who you are in the real and digital world. If you don’t like what you see in a photo or the mirror, it may lead to a loss of self-esteem. Fortunately, many of the problems you see can be made better through plastic surgery. And if you live in Western North Carolina or surrounding areas, why go further than your local area for the attention you need? Dr. Wenzel is a double-board certified facial plastic surgeon and head and neck surgeon with over 20 years of experience. He will give you the personal attention you deserve and insight into procedures and products that can help you get back to a younger you or make the improvements you desire. With modern technology and training, he can give you many options. A facial plastic surgeon near you can help you without traveling a long distance for the initial opinion, surgery, or care after surgery for any possible problems that could arrive or concerns you may have.

Access the Patient Portal

The Patient Portal allows you to:

  1. Access parts of your medical record.
  2. Securely email and communicate with our office.
  3. Request appointments and refills on medications.
  4. Update your clinical information and contact information online.

Prescription Policies

For us to prescribe medications, patients must be a patient of the practice with a medical record on file, including a listing of all medication allergies.

​The following is some important information about our phone-in prescription policy. Please remember that due to patient privacy regulations, medical advice regarding prescriptions or other medical information may only be given to an established patient or family member as indicated by the HIPAA release that you signed with our Practice.

PATIENTS ON MAINTENANCE MEDICATIONS

Some of our patients take daily medication for an ongoing problem that has been diagnosed by one of our physicians. We will continue to call-in medication refills for those patients over the course of one year. All patients must be seen and evaluated on an annual basis to continue to receive maintenance medications

PATIENTS SEEN WITH NO IMPROVEMENT

Patients who have come to the office with an acute problem and have been prescribed medication by a physician might feel that they have not improved after completing the medication. Those patients should contact our office medical staff to discuss other appropriate treatments. Post-op patients should also contact the office and ask for the clinical staff to address any medication needs they may have. Please keep in mind that narcotic prescriptions to treat pain after surgery are typically not prescribed for more than one week, and a written prescription is required for narcotics and some other restricted medications.

MEDICATION REFILLS

All medication refill requests MUST come via fax from your pharmacy. Refills of medications used for “chronic” conditions require an annual visit with the physician.

NARCOTICS WILL NOT BE CALLED IN AFTER HOURS BY A PHYSICIAN OR NURSE.

OTHER PHONE-IN REQUESTS

All other patients may be required to be seen by a physician before any prescription medicine can be prescribed.

Insurance and Payment Information

Our cosmetic surgery practice does not accept insurance at this time. All procedures are elective cosmetic procedures, and patients are responsible for the full cost of the procedure. With that said, we are happy to provide a quote for the cost of anticipated procedures before they are rendered. In a sense, we are out-of-network with all insurance companies, and our services are not covered by insurance. Please be advised that you may seek care for certain conditions, such as excess eyelid skin, from an in-network provider if you believe that your insurance may cover the cost of the procedure based on medical indications per the criteria your insurance company has established. 

Since we do function outside of medical insurance coverage in terms of the cosmetic procedures we provide, we are required to provide you with the No Surprises Act notification below, even though most of this does not apply to our patient population.

YOUR RIGHTS AND PROTECTIONS AGAINST SUPRISE MEDICAL BILLS

Please note that many of the provisions outlined below pertain to insurance and insurance plans. Currently, our Practice does not contract with any insurance companies, but we are happy to provide you with the cost of services before they are rendered. Most of our costs for services are posted on our website but can vary depending on the type of procedure being done, the extent of the procedure, and the amount and placement of any materials used on procedures, such as fillers, among other factors. We will notify you of the cost prior to the procedure. So, since our practice does not involve insurance, many of the provisions outlined below by the Surprise Medical Act do not apply to our Practice setting. Please ask us if you have any questions.

You are protected from surprise billing or balance billing when you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center.

What is “balance billing” (sometimes called “surprise billing”)?

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.

“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay, and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.

You are protected from balance billing for:

Emergency services:

If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services.

Certain services at an in-network hospital or ambulatory surgical center:

When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers may bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.

If you get other services at these in-network facilities, out-of-network providers can’t balance bill you unless you give written consent and give up your protections.

You’re never required to give up your protections from balance billing. You also aren’t required to get care out-of-network. You can choose a provider or facility in your plan’s network.

When balance billing isn’t allowed, you also have the following protections:

  • You are only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay out-of-network providers and facilities directly.
  • Your health plan generally must:
    • Cover emergency services without requiring you to get approval for services in advance (prior authorization).
    • Cover emergency services by out-of-network providers.
    • Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
    • Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.


If you believe you’ve been wrongly billed, you may contact our office billing manager at (828) 550-3344, and we would be happy to explain further and work with you to resolve any conflicts you encounter with the provisions listed in this resource.

Visit cms.gov/nosurprises for more information about your rights under federal law.

Posted and effective as of January 1, 2022.

Testimonial

What people say about us

Board certification

Double Board Certified by the American Board of Facial Plastic and Reconstructive Surgery and Otolaryngology-Head and Neck Surgery.

We want to hear From You

There are many ways to communicate with our office. Please choose the method most convenient for you.

Any problem about your ?
You can contact us on :
Phone: 828-550-3344

Contact Us

Contact Form

Choose your location:
First Name:
Last Name:
Email:
Phone: - -
Best time to call:
What services are you interested in?:
Comments:

We want to hear From You

There are many ways to communicate with our office. Please choose the method most convenient for you.

Any problem about your ?
You can contact us on :
Phone: 828-550-3344

Contact Us

Choose your location:
First Name:
Last Name:
Email:
Phone: - -
Best time to call:
What services are you interested in?:
Comments:
Skip to content